Refund and Returns Policy

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Refund & Return Policy @ Subji Shop

Overview

At Subji Shop, we are committed to providing the best quality groceries and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund process.

Eligibility for Returns

  1. Perishable Items:

    • Items like fresh fruits, vegetables, dairy, and meat can only be returned if they are damaged, defective, or spoiled upon delivery.
    • Requests must be raised within 2 hours of receiving the product.

  2. Non-Perishable Items:

    • Items such as packaged goods or household essentials can be returned if they are damaged, defective, or past their expiry date upon delivery.
    • Requests must be raised within 2 hours of receiving the product.

  3. Unopened Items:

    • There is no return policy.

Conditions for Refunds

Refunds are applicable under the following circumstances:

  • The wrong item was delivered.
  • The item was damaged or defective upon arrival.
  • The item delivered does not match the description provided at the time of purchase.

Non-Returnable Items

Certain items are non-returnable:

  • Items marked as final sale or non-returnable during purchase.
  • Opened or partially used perishable goods.
  • Products damaged due to improper handling after delivery.

How to Request a Return or Refund

  1. Contact us via email at support@subjishop.com or call us at 7878 56 29 56 within the specified timeframes.
  2. Provide the following details:
    • Order ID
    • Item name
    • Reason for return or refund
    • Supporting photos (if applicable).

Return Process

  1. Upon approval, our delivery executive will collect the item from your location, or you may need to drop it off at a specified location.
  2. Ensure the item is securely packed for return.

Refund Process

  1. Once the returned item is inspected and approved, the refund will be processed.
  2. Refunds will be made to the original payment method within 7-10 business days.
  3. For Cash on Delivery (COD) orders, the refund will be transferred to your bank account or issued as store credit.

Exchange Policy

We do not offer exchanges. If you wish to replace an item, please initiate a return and place a new order.

Contact Us

For any questions or concerns about this policy, feel free to reach out to us at:

For More Support, Contact Us.

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